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Effective date: January 1, 2026

Fulfillment Policy

This Fulfillment Policy describes how Elite Tech Force delivers services, handles billing, cancellations, refunds, and support. Effective September 8, 2026.

1) Services covered

Elite Tech Force provides business technology services including IT support, computer and printer troubleshooting, network and Wi-Fi maintenance, firewall and security configuration, systems administration, cloud services, and automation or integration work.

2) New-client pricing and billing

  • Remote IT support: $110 per hour, with a 30-minute minimum ($55), followed by 15-minute increments ($27.50).
  • On-site IT support: $145 per hour, with a one-hour minimum, followed by 30-minute increments ($72.50).
  • After-hours or expedited work: 1.5 times the applicable standard rate, with a one-hour minimum and subject to availability.
  • Local travel: normal travel is included for scheduled visits within Lehigh Acres and Cape Coral. Travel outside this area may require a quoted trip charge.
  • Monthly support plans: billed in advance according to the signed proposal. Monthly plans do not include unlimited support unless a written agreement expressly says otherwise.
  • Project work: billed as quoted. Projects may require a deposit and/or milestone payments depending on scope.
  • Third-party costs: licenses, subscriptions, hosting, shipping, and hardware are billed separately when applicable.

These published rates apply to new business clients and new ad-hoc work beginning September 8, 2026, unless a quote or signed agreement states different terms. Existing signed agreements retain their written rates until amended or replaced.

3) Initial Small Business IT Checkup

Elite Tech Force may offer one complimentary Initial Small Business IT Checkup to a qualified business. It is limited to 60 minutes and is an assessment, not a free repair visit.

  • Included: discovery with the primary contact; a basic review of a representative sample of up to three computers; a general review of printers, network/Wi-Fi, email/cloud, backup, data protection, and visible security practices; and a brief summary of findings and next steps.
  • Not included: repairs, installations, performance tuning, account recovery, data migration or recovery, malware remediation, forensic analysis, penetration testing, compliance certification, cabling, hardware repair, parts, or extended troubleshooting.
  • Approval before repair: if additional work is recommended, Elite Tech Force will explain the proposed scope and price and obtain approval before making material changes or beginning billable work.

4) Service delivery

  • Start of service: services begin after scope or plan approval and after required access is provided.
  • Remote support: delivered through approved communication and remote-access tools as appropriate.
  • On-site support: delivered at the scheduled date, time, and location agreed with the client.
  • Projects: delivered according to the written scope and estimated timeline. Timelines may change because of third-party dependencies, access delays, or client approval cycles.

5) Support hours, availability, and SLA

Standard business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays, unless agreed otherwise in writing. Scheduling, same-day service, after-hours service, and expedited work are subject to availability. Response and resolution times are not guaranteed unless a signed agreement includes a specific service-level commitment.

6) Client responsibilities

  • Provide accurate contact information and timely responses to questions and approvals.
  • Provide necessary and secure access, administrative permissions, MFA participation, and vendor contacts required to perform approved work.
  • Maintain valid licenses and subscriptions for third-party products used in the environment.
  • Maintain a current payment method when required by the applicable proposal or agreement.

7) Cancellations and termination

  • Monthly plans: may be cancelled with written notice. Service continues through the current paid period, and unpaid balances remain due.
  • Scheduled on-site visits: cancellations or reschedules should be requested as early as possible. A visit cancelled with fewer than four business hours of notice may be billed at the on-site minimum if the reserved time cannot be reassigned.
  • Projects: may be cancelled in writing. The client is responsible for work completed through the cancellation date and for non-refundable third-party costs already incurred.

8) Refunds

  • Hourly services: charges for time already performed are not refundable.
  • Monthly plans: generally are not refundable after the billing period begins, except where required by law or stated in writing.
  • Projects and deposits: completed work and deposits generally are not refundable. If a material service failure is caused solely by Elite Tech Force and cannot reasonably be remedied, Elite Tech Force will work with the client on an appropriate resolution.
  • Third-party costs: are not refundable when they cannot be recovered from the vendor.

9) Scope changes and best-effort work

Requests outside the agreed scope may require a change order, updated quote, or additional billable time. Elite Tech Force will confirm material scope or pricing changes before proceeding when reasonably possible. Data recovery, malware remediation, and vendor-dependent work are performed on a best-effort basis unless a written quote expressly guarantees a specific result.

10) Contact

Questions about fulfillment, billing, cancellations, or refunds:
Email: View email